Pulse's response to COVID-19

Pulse Veterinary Specialists and Emergency recognizes the concerns that our clients have regarding the recent Coronavirus outbreak. We would like to assure you that we are doing all we can to maintain full emergency veterinary services while also keeping our clients and staff safe. Our clinic is open 24/7 every day as usual and will provide the same excellent medical care for your pets during these uncertain times. We will do everything in our power to keep ourselves and our clients healthy, and you can help. 

In order to ensure your pet receives excellent medical care, Pulse is instituting the following protocols:
  1. Be aware of minor issues with your pets and contact your regular veterinarian promptly before the condition worsens. For things like ear infections, skin issues, minor diarrhea, and similar conditions you may be able to schedule an appointment or get medications from your regular veterinarian and nip the problem in the bud. If they are unavailable we are happy to treat your pet regardless of the condition on an emergency basis, but please call in advance.
  2. We are practicing physical distancing protocol and only allowing a limited number of clients into the hospital at a time. Our waiting room remains closed, but washrooms are available on request. Please be prepared for this as you will be asked to remains in your vehicle when you arrive at the hospital.
    • We also ask that you call ahead before your visit and call again to notify us when you have arrived in the parking lot. Please call us at 780 570 9999 from your car when you arrive and our staff can walk you through the steps.
    • In brief, the protocol follows these steps:
      • Call when you arrive in the parking lot at Pulse. Please express the degree of emergency when you call.
      • A healthy technician will come to your car wearing personal protective equipment to retrieve your pet and take them into the hospital.
      • Initial communication may take place car- side or over the phone. 
      • All procedures or recommendations will be discussed over the phone. We will obtain phone consent from you prior to any treatments given.
      • Clients are able to enter the building to discuss critical patients, if there is an available exam room. 
  3.       .   We have developed rigorous cleaning protocols
    and are providing our staff with personal protective equipment to keep everyone
    safe.

  4. If you are an owner that is at risk (elderly, immunocompromised, etc.) consider sending a relative or friend with your pet and discussing your pet’s condition on the phone with the doctor instead of coming in yourself. You can call us in advance to make sure there are arrangements made to take care of the bill in this situation.
  5. If your pet needs tests and treatment which may take some time, consider heading home to wait or grabbing a coffee or bite to eat at one of the local businesses instead of waiting in the parking lot. We will call with results and be flexible with pickup times to help minimize how long you are waiting in your car.

If you are unsure if your pet should be seen on an emergency basis, please call and we will discuss the situation with you and let you know if your pet needs to be seen.

Please be patient! If any of our employees develop possible COVID-19 symptoms or have been in contact with someone that has symptoms of possible COVID-19, they will not be working. This means we may be short staffed on some shifts. We are a large, busy hospital with dedicated employees – but we will not do anything to endanger ourselves or our clients.

Thank you for your patience and understanding in these trying times. Pulse Veterinary Specialists and Emergency looks forward to being with you and your pet for every beat, even during this outbreak.
021A1099 Pulse Vet Clinic April 2020 (1)